Body Restoration Pilates Studio is committed to the safeguarding, and preservation of the privacy, of all our clients. To run safe, efficient and effective classes we are required to collect data from our clients.
Data we request
On booking we ask for your
· Contact details (email, address, phone numbers)
· Date of Birth
· Health Details
Your contact details will be used to process your booking, and to communicate with you regarding current and future bookings. From time to time we also provide a courtesy contact, to ensure you are making the most of the services we provide. We may contact you with the details of a workshop or class we feel may be of interest to you.
If you do not book your class via our online booking system, Book When, then we will manually add your name, email and phone number to this system that we use for all our class bookings. Book When is confirmed to be GDPR compliant.
We ask for your date of birth for identification purposes.
Our lawful basis for collecting Health Details is ‘contract’. Our obligation is to provide you with safe, appropriate exercises, in a class suitable for you, and we are only able to do this when we have up to date information regarding your health and well being, enabling us to manage risk and safety issues inherent in all exercise systems. This health information is shared within the contracted teaching team at Body Restoration Pilates Studio. If your health changes in any way you will need to let us know, so we can continue to teach you safely. To preserve your privacy, please either email or telephone your teacher outside of the class situation, or arrive at class early so you can discuss the matter in confidence with your class teacher before the scheduled class start time, outside of the class room if appropriate.
We are lawfully required to keep your health data for at least 7 years after you finish taking class with us. Following this, paper work is shredded and electronic data is disposed of securely.
How we collect data
The data is collected via telephone, email and text enquiries, online booking forms, through the completion of health forms and occasionally verbally in class. (Please ensure you arrive early to class if you need to discuss confidential health issues with your teacher so we can give you the time and privacy to do this.)
Accessing, updating and amendment of information
In accordance with the General Data Protection Regulation 2018, you have the right to access, amend or delete any information that we hold relating to you. Please note that we reserve the right to charge a fee of £25 to cover costs incurred by us in providing you with the information.
Sharing of Data
Unless we are compelled to do so by law, we never share your data with a third party without your permission. We do not sell data to third parties.
Third Party Websites and Services
We use an analytical service to collect standard internet log information and visitor behaviour patterns, so we can see the number of visitors to our site, and when these visits occur. Personal data is not collected during this process.
Bookwhen is our online booking provider and is compliant with all aspects of GDPR.
We use a contact form on our website provided by Jimdo, which is confirmed to be compliant with all aspects of GDPR.
We do our utmost to ensure that all reasonable steps are taken to make sure that your data is treated and stored securely. Unfortunately, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically. Sending such information is entirely at your own risk. All our teachers use computers and electronic devices with a secure passcode, firewall and antivirus protection. All paperwork is stored in secured locked boxes or briefcases.